RETURNS

WE WOULD LIKE TO START BY SAYING WE PUT A LOT OF EFFORT INTO ENSURING ALL OUR
ITEMS ARE UP TO A HIGH STANDARD AND WE HOPE YOU ARE HAPPY WITH YOUR ORDER. HOWEVER IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, PLEASE EMAIL US AT

………………………………………………………………….

OUR RETURNS POLICY WILL ONLY LAST 30 DAYS, AFTER THAT UNFORTUNATELY WE WONT BE

ABLE TO OFFER YOU A REFUND OR EXCHANGE.

ITEMS WILL BE REFUNDED PROVIDING THAT YOU HAVE NOT USED THE ITEM; IT IS IN THE SAME
CONDITION AS WHEN YOU FIRST BOUGHT IT; AND YOU HAVE TAKEN REASONABLE CARE TO
ENSURE THAT ANY ITEM IS RETURNED TO US SAFELY AND NOT DAMAGED IN TRANSIT. PLEASE

RETURN THE ITEM IN THE ORIGINAL PACKAGING
PLEASE SEND ANY ITEMS YOU ARE RETURNING TO:

KRISTJANA S WILLIAMS STUDIO

STUDIO G.05
WORKSPACE LIGHT BOX
111 POWER ROAD
CHISWICK, LONDON W4 5PY

PLEASE SEND THE PARCEL VIA A SIGNED FOR SERVICE AND KEEP RECEIPT FOR PROOF OF

POSTAGE – WE DO NOT REFUND THE COST OF THE RETURN DELIVERY.

REFUNDS

ONCE YOUR RETURN IS RECEIVED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE
HAVE RECEIVED YOUR RETURNED ITEM AND YOUR REFUND WILL BE CREDITED TO YOUR
CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.
UNFORTUNATELY, SHIPPING COSTS AND/OR IMPORT DUTIES ARE NON REFUNDABLE AND WE ARE

NOT HELD RESPONSIBLE FOR RETURNS THAT DO NOT REACH US.

IN THE EVENT OF THE GOODS BEING FAULTY HOWEVER, WE WOULD ADVISE CUSTOMERS TO

CONTACT US ON info@faunamashai.com AS SOON AS POSSIBLE.

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR

ITEM. SHIPPING COSTS ARE NON-REFUNDABLE.

PLEASE CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING
INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.